First I want to apologise for hijacking this thread, but I feel that this MUST be addresses out in public, not as a a PM ao that other folks get this info...OBI56 wrote:So, I'm back to looking for a REPUTABLE manufacturer of higher end cables to try this again. Any suggestions?
Have you tried CALLING the folks at White Zombie to get it replaced? I've had them make me several custom cables, and had them ship stuff "emergency" fast, and they are ALWAYS very helpful, polite, and seem to go the extra mile for me whenever I contact them.
I'm sorry you had a bum cable--but truth be told you are the first person I've EVER heard of that got a defective cable from WZA. I know about dozen people who have bought perhaps a total of severl thousands of $$ of cables from WZA, and I've NEVER hear of one that was messed up "right out of the box". Call them dude--This is a VERY small operation, producing a high-end boutique produt--they are NOT Circuit City or Best Buys--some mega operation that will sell you crap then leave you hanging. WZA bases it's entire business on word-of-mouth advertizing--believe me, they will probably do everything they can to make things right with you.
But before you get replacements, remember, the WZA cables use solid silver conductors--they are not NEARLY as flexible as standard copper cables, and they will not take kindly to being bend hard at the connector either, so give your cables plenty of room behind your components to loop around gracefully.
But really, give Tom a call at White Zombie. Tell him y that you want to resolve this problem, and I am sure he will do you right. Oh, and be sure to let him know you are on the Carver forum, and feel free to drop my name as someone who suggested their cables. Once he knows you are potentially part of the "word of mouth" network, I'm sure he will expedite your situation, and get things set right...