Rits'a price increases....

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Toy Maker
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Re: Rits'a price increases....

Post by Toy Maker » Sat Feb 06, 2010 3:36 am

I have heard these same concerns from others...
I know Rolland replaces ALL needed electrolytic caps, not just the ones that have already gone bad.

I'd make a phone call and get some answers

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treitz3
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Re: Rits'a price increases....

Post by treitz3 » Sat Feb 06, 2010 11:03 am

Toy Maker wrote:I have heard these same concerns from others...
Unfortunately, so have I James. Not a very good start for reputation and not good at all for word of mouth customers, if you ask me.

*Disappointed*
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Re: Rits'a price increases....

Post by BillD » Sat Feb 06, 2010 11:20 am

That's why I do it myself. If I sent it to Rita or Rolland, I would specify that I want ALL electrolytic caps replaced. The stock ones that Carver used pretty much all wear out at the same time if it's age related (sit idle, electrolyte dries up). And, in use, they were probably all rated at 1000 hours (80ºC) at ripple, and Carver didn't use caps any bigger than necessary.

I use 105ºC caps of at least 3000 hours (more hours if I can get them) in refurbishments. It's pretty disappointing in that these caps are not a major expense compared to the big ones they replace in the power supply, shipping, etc. With a big price increase like they went through, you'd think they'd add some value.
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Re: Rits'a price increases....

Post by m1.5tman » Sat Feb 06, 2010 7:07 pm

I consider it my fault for assuming that a flat rate repair fee meant that my amp would be rebuilt to like "new" condition. I spoke with Rita on the phone. She told me what was repaired (don't remember off the top of my head). It was burned in for five days and then signed and shipped off. It looks beautiful, sounds great, and if it does happen to need a complete rebuild later on down the road, I'll know what to ask for. As for right now, I am satisfied with the service I received from Rita's.
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Re: Rits'a price increases....

Post by Rolland » Sat Feb 06, 2010 10:11 pm

Rolland uses all brand new capacitprs but also uses all oem semiconductors. And the modifications that are performed with 1% tolerance parts. The quality of our service is the best available.
m1.5tman wrote:I consider it my fault for assuming that a flat rate repair fee meant that my amp would be rebuilt to like "new" condition. I spoke with Rita on the phone. She told me what was repaired (don't remember off the top of my head). It was burned in for five days and then signed and shipped off. It looks beautiful, sounds great, and if it does happen to need a complete rebuild later on down the road, I'll know what to ask for. As for right now, I am satisfied with the service I received from Rita's.
Thanks for all the support, it's greatly appreciated, and it's a privilege to work on such great equipment. If I don't reply to your questions, you are not being ignored, I do not frequent the forum very often, due to our huge work load.

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Re: Rits'a price increases....

Post by Eddie » Sat Feb 06, 2010 10:44 pm

That is good to know! What does Rolland fix out of the Phase,Sunfire,Carver line up? Or should ask what he can't fix in the line up?
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Re: Rits'a price increases....

Post by m1.5tman » Sun Feb 07, 2010 5:47 am

Rolland wrote:Rolland uses all brand new capacitprs but also uses all oem semiconductors. And the modifications that are performed with 1% tolerance parts. The quality of our service is the best available.
m1.5tman wrote:I consider it my fault for assuming that a flat rate repair fee meant that my amp would be rebuilt to like "new" condition. I spoke with Rita on the phone. She told me what was repaired (don't remember off the top of my head). It was burned in for five days and then signed and shipped off. It looks beautiful, sounds great, and if it does happen to need a complete rebuild later on down the road, I'll know what to ask for. As for right now, I am satisfied with the service I received from Rita's.

Hi Rolland, I wasn't talking about the m1.5t that you refurbed for me. I was speaking of the tfm-55 that I just had done. I apologize if you thought I was referring to you.
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Re: Rits'a price increases....

Post by edriz » Tue Feb 09, 2010 9:33 am

I got a call from Rita on Jan 29 that my M-400a was finished. They wouldn't be able to ship it for a few days because the person doing the shipping was out. I called them on Monday Feb 2 and gave her all my payment info but still nobody in shipping.

Saturday Feb 6 I get a call again from a guy that needed that 3 digit number on the back of the card so I gave him that number. Now the card I used was a debit card. This way I know exactly when the money is accessed so I know approximently when the amp may be shipped. He said it may get shipped Saturday or Maonday Feb.6. Well here it it Tuesday and still no tracking number and I just cheked my bank and no payment has been taken. Makes me wonder what the hold up is. I'd kind of like to get the amp on it's way home so I can send the C-1 Pre Amp to them.

From what I'm hearing here, they need to get a bit more organized in there customer service department? I see where one poster says they havent answered his emails. I have emailed Lisa quite often and I can say she has answered every email of mine and usually withing 24-48 hours. Is he using the right email address? She has been very good with me. My only complaint is in their shipping. Talking with Rita a few times and she has always been very nice and informative,helpful. Told me exactly was was done and what was needed. I was even amazed that the amp was performing as good as it did when I shipped it after she told me evverything she did to it. I'm just so anxious to get it back and I even made myself a little promise that I wasn't going to hook it up until my C-1 Pre amp is finished with it's restor and back home so I can hook them both together at the same time just as I did in 1981 when I bought them brand new. I wonder if I'm going to be able to keep that promise!!!
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Re: Rits'a price increases....

Post by Jag_97470 » Tue Feb 09, 2010 10:10 am

edriz wrote: I'm just so anxious to get it back and I even made myself a little promise that I wasn't going to hook it up until my C-1 Pre amp is finished with it's restor and back home so I can hook them both together at the same time just as I did in 1981 when I bought them brand new. I wonder if I'm going to be able to keep that promise!!!
That's a pretty good promise to yourself, let me know how that works out??!!! :lol:

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Re: Rits'a price increases....

Post by edriz » Wed Feb 10, 2010 8:38 am

Jag_97470 wrote:
edriz wrote: I'm just so anxious to get it back and I even made myself a little promise that I wasn't going to hook it up until my C-1 Pre amp is finished with it's restor and back home so I can hook them both together at the same time just as I did in 1981 when I bought them brand new. I wonder if I'm going to be able to keep that promise!!!
That's a pretty good promise to yourself, let me know how that works out??!!! :lol:
:lol: :lol: :lol: Well, I called and talked to one of the guys today and the M-400a has shipped. He gave me the tracking number. I got to tell you, they are a trusting bunch. They still haven't charged my account yet!! I was told the person doing that hasn't been in for a few days but they'll get caught up. My main concern was getting the M-400a on it's way home so I can ship my C-1. Thats going out today. I wonder though if I shouldn't send the C-1 UPS instead of the Post Office? We don't have any local UPS round here. I sent the M-400a through the Post Office and by Priority and that cost me $42.00 with $300 insurance. It would have been $21 through normal post but could have taken up to 4 weeks delivery time. I wasn't going to have MY amp on the back of some truck for up to 4 weeks. Fuck that!!

Maybe I'll wait a day and call UPS, they will come here and pick up. Hhhmmmm, I'll call UPS now. If they are higher in cost I can still get the C-1 to the Post Office today. Hell of an idea.

I do hope I can hold off on not using the 400a. This M-400 I'm now using is getting on my nerves though. I can't crank this bitch. Every time I do it shuts down. I know something is terrible wrong with it. It has a buzzin goin on and is audible through the speakers also. It sounds great and I can get it kicking somewhat loud, maybe loud enough for some but not for me. It peaks out real easy and the protector kicks in, shuts down at a substantially lower lever then my 400a. Actually, I don't think I ever had the 400a shut down. I never had the LEDs on the 400a past the mid level. The 400 on the other hand bang to the top very easy and very quickly.

Oh well, thats # 3 to go visit Rita's. They are already expecting it. \:D/ I'm really going to try and not use the 400a. I didn't even want to take it out of the box but I thought I could at least do that. I have to at the very least look at and read Bobs message and signature don't I? =P~ :lol:
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Re: Rits'a price increases....

Post by TNRabbit » Wed Feb 10, 2010 8:56 am

I DO NOT recommend UPS. They break stuff all the time then give you shit when you file a claim.

Here's what they did to the last thing I shipped with them:

viewtopic.php?f=16&t=2855&hilit=ups
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Re: Rits'a price increases....

Post by edriz » Wed Feb 10, 2010 10:07 am

TNRabbit wrote:I DO NOT recommend UPS. They break stuff all the time then give you shit when you file a claim.

Here's what they did to the last thing I shipped with them:

viewtopic.php?f=16&t=2855&hilit=ups
Yeah but Rabbit...That link led me to a Post that was dated April 2007. Maybe UPS got a little better in their handling in the last 3 years? :lol:
I've got a lot of gear delivered in the last year and nothing has been hurt or broke. I guess it's all just a crap shoot aint it. No matter what you ship with who your trusting some person handling a piece of something. You never know what that persons attitude is going to be. He/she might have just had an argument with their spouse/boss. Could just be pissed of for some reason and take it out on your package, You never know. Hell, that could happen at the Post Office just as well as it could at UPS or Fed Ex.

I don't know, I like shipping t the Post Office but damn, it cost me $42 for amp, could you imagine what the pre amp is gonna be? Biugger box, more weight. I bet $55-60 and Rita's ships back UPS too. Maybe I'll stick with the PO
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Re: Rits'a price increases....

Post by thuffman03 » Wed Feb 10, 2010 10:25 am

UPS has not gotten any better. They suck IMO. I only ship via Fedex.
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Re: Rits'a price increases....

Post by elgrau » Wed Feb 10, 2010 1:28 pm

I 3rd that: UPS sucks when it comes to "caring" about what they ship (obviously from the kind of damage you see when your prized electronic's arrives with the heavy metal FRAMES bent, stuff pushed in that HAS to involve very large inertia/impact forces that can ONLY come from having THROWN around and/or DROPPED from very high heights your package). I have little idea if other shippers (USPS or Fedex, e.g.) are any better, but they could not possibly be any worse and still have ANY customers. Eat shit and DIE, UPS goons! Try treating packages as if there was some "fragile" thing of value inside! Afterall, why would someone ship it otherwise??
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Re: Rits'a price increases....

Post by F1nut » Wed Feb 10, 2010 1:33 pm

I don't know, I like shipping t the Post Office but damn, it cost me $42 for amp, could you imagine what the pre amp is gonna be? Biugger box, more weight. I bet $55-60 and Rita's ships back UPS too. Maybe I'll stick with the PO
Quit your bitching. I've paid $150.00 to ship an amp 3 states over.
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